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Category: PETRO+

How and when to forge boldly ahead with an autonomous checkout solution?

Consumer expectations around reduced friction at checkout, not waiting in long lines and burgeoning labor shortages have made self-checkout solutions more imperative than ever before.

05/12/2022 by wcapra No comment(s) DIGITAL+, PAYMENTS+, PETRO+, RETAILSYSTEMS+ Consumer Engagement, consumer experience, POS, Retail Technology, self checkout
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Convenience & Energy and the Growth of Subscription Services

Subscriptions are everywhere you look, including places where subscriptions haven’t traditionally been leveraged, such as fast-food chains and movie theaters. Convenience stores and energy retailers are no exception. There are many reasons for the growth of subscription services.

03/11/2022 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, PETRO+ convenience stores, Loyalty, Petro, subscription, Subscription Services
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How should petroleum marketers plan remaining a relevant energy provider to consumers as drivers migrate to electric vehicles?  

How should petroleum marketers plan remaining a relevant energy provider to consumers as drivers migrate to electric vehicles?  

The Federal government and myriad states continue to plow forward in setting new laws and providing consumer incentives to push the market towards a critical mass of electric vehicles.  For petroleum marketers, the change in how vehicles will “fuel” is a cause for transformation as well.  Do petroleum marketers want to maintain their relationships with…

01/31/2022 by wcapra No comment(s) PETRO+ electric vehicles, EV, retail petroleum
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Not All Fleets Are Created Equal

Whether an organization maintains an existing fleet offering or they’re evaluating fleet as a new opportunity, one of the most common barriers that retailers face when attempting to gain incremental market share is that their offering assumes a universal need across the fleet portfolio. In reality, the needs that over-the-road (OTR) fleet users require in…

01/13/2022 by wcapra No comment(s) DIGITAL+, PAYMENTS+, PETRO+ fleet cards, fleet programs, Payments, Petroleum, retail fuel
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For Petroleum Marketers frustrated with their Mobile Payment Processing Application, where should they turn?

An important first step in solving any problem is to accurately identify the root cause of the problem and any potential solutions. For petroleum marketers with a mobile payment solution in place, looking at the entire ecosystem, evaluating where improvements could be gained, and looking at what solutions reside in the market are the definitive…

09/29/2021 by wcapra No comment(s) DIGITAL+, PAYMENTS+, PETRO+ mobile payments, MPPA, payment processing application, Petroleum
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Outdoor EMV helped defray fraud, but what about improving security and protecting cardholder data for petroleum marketers?

For petroleum marketers, now on the other side of Outdoor EMV implementation, payments at the pump seem more secure and less prone to fraud. This view is only somewhat true, however: Committing fraud by way of stolen card is now more difficult, but sensitive payment data is both more vulnerable and more under attack than…

08/27/2021 by wcapra No comment(s) PAYMENTS+, PETRO+, RETAILSYSTEMS+, SECURITY+ data security, p2pe, payment security, Payments, Petroleum, retail petroleum
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What’s happened with chargebacks since the Outdoor EMV Liability Shift?

For petroleum marketers, the April 17, 2021, Outdoor EMV liability shift has come and gone, but how has the shift impacted chargebacks at sites? Petroleum marketers have reported an influx of incorrect chargebacks flowing through, citing three primary aberrations: mobile transactions showing chargeback reasons related to EMV transactions, reason codes related to goods and services…

06/23/2021 by wcapra No comment(s) PAYMENTS+, PETRO+, RETAILSYSTEMS+, SECURITY+ EMV, EMV chargebacks, fraud, payment fraud, retail petroleum
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Loyalty For Fuel Retailers Has Never Required More Decisions

For Convenience and Fuel Retailers, navigating the minefield of considerations that need to be thought of in relation to Loyalty and Consumer Engagement, surrounding business impacts and business decisions should not be taken lightly. Adding an outside view that has significant industry experience as early as possible in your internal discussions will pay huge dividends…

03/23/2021 by wcapra No comment(s) DIGITAL+, LOYALTY+, PETRO+, Uncategorized convenience and fuel, Convenience Store, fuel and convenience, Loyalty, Loyalty Program, loyalty programs, Mobile Commerce, mobile payments
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DCX: Growth Marketing and the Digital Transformation

Executing a successful digital consumer experience (DCX) strategy requires the awareness of what needs to be done to succeed, the knowledge to bring that strategy to bear, and the wisdom to learn from iteration.

03/14/2021 by wcapra No comment(s) DIGITAL+, PETRO+, Uncategorized acquisition, consumer experience, dcx, Digital commerce, Digital marketing, digital payments, digital retail, digital transformation, growth marketing, retail fuel
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The Liability Shift for Outside Payment Fraud at Gas Stations is Looming

There are efficiencies that can be gained with any hardware or software upgrade, especially with a project as intensive as becoming Outdoor EMV compliant.

02/26/2021 by wcapra No comment(s) PAYMENTS+, PETRO+, RETAILSYSTEMS+, SECURITY+ EMV, fraud, liability shift, outdoor emv, payment fraud, Petroleum EMV, retail petroleum
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Managing Work-Life Balance Under COVID-19

Not too long ago, many of us idealized opportunities to work from home. What was not to love about working from the coziness of home? Your kids were at school, you could focus on productivity and you did not have to bother looking at your watch to be sure you could catch the last express…

11/24/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, PETRO+, RETAILSYSTEMS+, SECURITY+
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Is Subscription Loyalty a Fit for Your Consumer Base?

In this article, the first in our two-part series on subscription loyalty in convenience and retail fuel, we’ll address how to go about evaluating whether a paid tier is right for your program.

11/16/2020 by Daniel Kahan No comment(s) DIGITAL+, LOYALTY+, PETRO+ Consumer Engagement, convenience and fuel, CRF, Loyalty, loyalty programs, paid membership, subscription, subscription loyalty
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W. Capra Consulting Group © 2022.
221 North LaSalle Street Suite 1325 Chicago, IL 60601
1-312-873-3300
info@wcapra.com
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