Product & Service Selection
Running a formal process, such as a Request for Information (RFI) or Request for Proposal (RFP), to select a product or service is a key component of enabling an organization’s business strategy. Ensuring the appropriate suppliers are selected and utilized to their fullest potential is a critical step in strategic sourcing and facilitating delivery of objectives and goals while delivering exceptional customer value and maximizing Return on Investment (ROI).
Facilitating an impartial selection process requires evaluation of current and future state requirements along with end goals, issues to address, transition requirements and overall evaluation regarding suitable strategic partnerships. W. Capra’s selection methodology provides a structured process for evaluating an organization’s requirements and goals and identifying the optimal partner to facilitate the defined strategic goals. W. Capra has relationships and an understanding of available products in the industry and can assist merchants to select, contract, plan for transition and maintain valuable relationships with vendors.
- Why does the Sephora data privacy fine matter for large merchants, and what is the Global Privacy Control (GPC)?The Sephora decision signals that California is serious about enforcing data privacy legislation. The Sephora ruling was, more broadly, a warning shot for companies. It was the first action taken by an Attorney General to levy a fine against any company for failure to comply with CCP
- Operational Integrity more vital than everAs technology is pervasive at retail locations supporting more offers and consumer engagement options, the resiliency of this technology must be monitored and assured. Making sure that products are available, priced correctly, and that consumers can transact with prescribed offers, earn loyalty and use desired payment is critical to the business.
- Can your business fully automate UAT and Certification?titive tasks in place of manual human re-entry. Given the current state of automated testing, however, W. Capra urges any merchant exploring automated capabilities to ensure that human resources continue to remain a part of testing— not just to oversee testing robotics, but to play an active role in the QA process where robotics have not yet proven effective.