Assessments & Benchmarking


Payment Assessments & Benchmarking

Payment systems are complex and dynamic. Between new regulations enacted by card brands, rapid innovation within the payments industry, and shifts in the relationships that merchants have with their providers, what was once considered a best practice may be considered incorrect or antiquated just a short time later.

With this constant change and seemingly endless new options, it can quickly become difficult for merchants to understand how their payment system is truly performing and where gaps may exist. This key evaluation can be started through assessment and benchmarking.

The assessment and benchmarking process begins with collecting detailed information across functional groups through questionnaires, interviews, reports, raw data, and documenting current state process flows. With an understanding of the current state, assessment can be performed on the payments system at both a micro and macro level. Benchmarking allows a company to look at their current performance and compare it to past performances in order to confirm that any change is in a positive direction. W. Capra can also provide critical knowledge on current best practices and how competitors within the merchant’s industry perform, setting goals against future benchmarks to be formed. The details and knowledge that come out of assessment and benchmarking can assist companies in creating new guiding principles for the future.

While anyone can benefit from assessment and benchmarking exercises, this can be especially important for companies to undertake prior to issuing an RFP, signing new or renewal provider contracts, revising payments infrastructure, or preparing a payments roadmap.

Latest Insights

  • Should You Be Installing a Retail Charge Point Network?
    As EV adoption continues to rise, retailers who own real estate face a critical decision on whether, and how, to implement a charge point network. Often described as a nexus of charge points that enables EV owners to charge their vehicles, track which charge points they engage with, and predictably know which adapters are available, charge point networks can deliver long-term benefits to retailers as well as consumers.
  • When Should a Merchant Be Merchant of Record?
    The biggest benefit to becoming the Merchant of Record is the opportunity to optimize payment operations and standardize the customer experience. As technology has evolved, so has the need to optimize transaction flows across channels of commerce, control costs, and improve resiliency.
  • How does Artificial Intelligence fit into my business? 
    Even without a full-blown AI usage program, giving employees clear direction on where and how AI can be used within your company is crucial. Concerns about consumer privacy, business trade secrets, non-disclosure agreements, the use of copyrighted information, and even the accuracy of ChatGPT’s output need to be addressed in this guidance, or else employees may opt to make their own choices about use of these tools in the workplace.

How Can We Help You?