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We Are W. Capra
W. Capra Consulting Group is an industry leader in providing IT and business focused advisory and professional services in retail technology. For more than twenty years, we have helped organizations of all sizes understand, develop, and execute strategies to solve the toughest challenges related to consumer experience and engagement, store and corporate operations, and risk management. The W. Capra team is composed of industry experts who possess deep insight and experience across the industries that we serve.
We have the experience to support your Consumer Experience & Engagement initiatives whether you are a brick and mortar, eCommerce or omnichannel retailer.
Our Store & Corporate Operations experience include focused work in the selection and implementation of a wide variety of solutions ranging from Point-of-Sale (POS) to back-office systems.
We maintain a dedicated team of Risk Consultants that has experience working to prevent and address the myriad shifting threats facing your organization. We have worked across a wide spectrum of different organizations to help deliver them data security piece of mind.
We have a highly specialized team dedicated to Trellix’s product suite. Since our sole focus and dedication is Trellix products, we can provide the highest levels of assurance that we will complete your project swiftly, succinctly and accurately.
How Can We Help You?
Your Source for Actionable Insight from the Experts at W. Capra
- Should You Be Installing a Retail Charge Point Network?As EV adoption continues to rise, retailers who own real estate face a critical decision on whether, and how, to implement a charge point network. Often described as a nexus of charge points that enables EV owners to charge their vehicles, track which charge points they engage with, and predictably know which adapters are available, charge point networks can deliver long-term benefits to retailers as well as consumers.
- When Should a Merchant Be Merchant of Record?The biggest benefit to becoming the Merchant of Record is the opportunity to optimize payment operations and standardize the customer experience. As technology has evolved, so has the need to optimize transaction flows across channels of commerce, control costs, and improve resiliency.
- How does Artificial Intelligence fit into my business? Even without a full-blown AI usage program, giving employees clear direction on where and how AI can be used within your company is crucial. Concerns about consumer privacy, business trade secrets, non-disclosure agreements, the use of copyrighted information, and even the accuracy of ChatGPT’s output need to be addressed in this guidance, or else employees may opt to make their own choices about use of these tools in the workplace.