INDUSTRIES
Dining & Quick Serve Restaurants (QSRs)
W. Capra’s extensive experience with dining and QSR retailers extends from cherished regional chains to corporations loved globally. Whether helping retailers to elevate the consumer experience, optimize business operations, or improve security measures, W. Capra enables restaurants and QSRs of all sizes to define and achieve their strategic goals.
Our team of experts specializes in helping our clients design and implement innovative solutions to address challenges and optimize operations in-store, at the drive thru, at curbside pickup and in the digital channel. Leveraging this experience enhances our ability to provide a bridge between business and customer needs to find solutions to address both of them. Working closely with our dining and QSR clients, the solutions we help deliver lead to tangible business results with proven Return on Investment (ROI).
Latest Insights
- What Merchants Need to Know About the Visa / Mastercard SettlementThough there are multiple class action lawsuits in place against the card brands, the particular litigation addressed in the March 26, 2024, settlement carries industry-wide implications. Per the settlement, Visa and Mastercard have agreed that, interchange rates will lower rates by 4 basis points for the next 3 years.
- What’s the Cost of Not Monitoring Your Cost of Acceptance?Every major retailer accepts credit card payments across the varied channels that consumers use to shop. With this acceptance comes myriad processing fees, ranging from direct and understandable to fees described with esoteric acronyms on merchant funding statements that only the most experienced experts on the acquirer team can explain. Since payment processing fees can be one of the most significant expenses a retailer has, how can you stay on top of your cost of acceptance and ensure margins aren’t eroding in an increasingly challenging macroeconomic environment?
- As Technology Evolves, So Does the Need for Quality AssuranceAs the industry witnesses constant innovation and the introduction of new solutions, QA capabilities have become table stakes for ensuring the smooth functioning of consumer-facing and back-end technology. Whether rolling out new capabilities, maintaining existing solutions, or testing hypotheses, technological advances have introduced new channels that require rigid testing.
