Dining & QSRs


Pizza with red sauce and basil

Dining & Quick Serve Restaurants (QSRs)

W. Capra’s extensive experience with dining and QSR retailers extends from cherished regional chains to corporations loved globally.  Whether helping retailers to elevate the consumer experience, optimize business operations, or improve security measures, W. Capra enables restaurants and QSRs of all sizes to define and achieve their strategic goals. 

Our team of experts specializes in helping our clients design and implement innovative solutions to address challenges and optimize operations in-store, at the drive thru, at curbside pickup and in the digital channel.  Leveraging this experience enhances our ability to provide a bridge between business and customer needs to find solutions to address both of them. Working closely with our dining and QSR clients, the solutions we help deliver lead to tangible business results with proven Return on Investment (ROI).

Latest Insights

  • PCI DSS 4.0 looms large  
    Merchants need to immediately start understanding what additional budget they are planning to allocate to tackle the increased time and costs necessary to maintain PCI compliance. Even working to find and procure the services of an approved scanning vendor will take time and internal resources.
  • What does the new Taco Bell Defy concept mean for Convenience?
    This new Taco Bell concept should not be seen merely as a signal to other fast-food operators and Quick Service Restaurants (QSR) that change is coming; this is a sign to all who strive to offer quick, convenient, access to high quality food and drink that adaptation is required.  As a company, you don’t get to define what convenience means.  The broader market and consumers are defining that for you, and expectations are being redefined every day.
  • How Your Competitors Inform Your Program Strategy
    While too strong of a focus on the competition will not lead you closer to a winning program strategy, collecting competitive insights with purpose as part of your broader program strategy can enable new insights to help you serve your consumer base. These insights can solidify your understanding of table stakes, barriers to entry, and opportunities to differentiate within your market, but there are best practices that W. Capra recommends to employ this effectively.

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