Payments Operations

OPERATIONS SERVICES

Payments Operations

Operationalizing payments for your business is increasingly complex in today’s payments environment. New methods of payment, data privacy regulations, and the ever-changing technology landscape create a complex set of interwoven ways for businesses to achieve their goals. W. Capra’s payment operations experts have a plethora of payment experience. Our experts provide operational guidance on a breadth of payment projects in the card processing and adjacent spaces – from high-level industry benchmarking to granular cost of acceptance analysis.

W. Capra has a team of business-minded payment operations experts that provide thought leadership, direction, and analysis to a wide range of payment initiatives. Our approach to assess operations utilizes a four-part framework: Discover, Analyze, Gather Insights, and Continuously Improve.

This approach allows us to effectively assess cost of acceptance, aid in contract negotiation, and generate KPIs to effectively analyze performance for a variety of merchants.

Latest Insights

  • PCI DSS 4.0 looms large  
    Merchants need to immediately start understanding what additional budget they are planning to allocate to tackle the increased time and costs necessary to maintain PCI compliance. Even working to find and procure the services of an approved scanning vendor will take time and internal resources.
  • What does the new Taco Bell Defy concept mean for Convenience?
    This new Taco Bell concept should not be seen merely as a signal to other fast-food operators and Quick Service Restaurants (QSR) that change is coming; this is a sign to all who strive to offer quick, convenient, access to high quality food and drink that adaptation is required.  As a company, you don’t get to define what convenience means.  The broader market and consumers are defining that for you, and expectations are being redefined every day.
  • How Your Competitors Inform Your Program Strategy
    While too strong of a focus on the competition will not lead you closer to a winning program strategy, collecting competitive insights with purpose as part of your broader program strategy can enable new insights to help you serve your consumer base. These insights can solidify your understanding of table stakes, barriers to entry, and opportunities to differentiate within your market, but there are best practices that W. Capra recommends to employ this effectively.

How Can We Help You?