Payments Operations

OPERATIONS SERVICES

Payments Operations

Operationalizing payments for your business is increasingly complex in today’s payments environment. New methods of payment, data privacy regulations, and the ever-changing technology landscape create a complex set of interwoven ways for businesses to achieve their goals. W. Capra’s payment operations experts have a plethora of payment experience. Our experts provide operational guidance on a breadth of payment projects in the card processing and adjacent spaces – from high-level industry benchmarking to granular cost of acceptance analysis.

W. Capra has a team of business-minded payment operations experts that provide thought leadership, direction, and analysis to a wide range of payment initiatives. Our approach to assess operations utilizes a four-part framework: Discover, Analyze, Gather Insights, and Continuously Improve.

This approach allows us to effectively assess cost of acceptance, aid in contract negotiation, and generate KPIs to effectively analyze performance for a variety of merchants.

Latest Insights

  • Operational Integrity more vital than ever
    As technology is pervasive at retail locations supporting more offers and consumer engagement options, the resiliency of this technology must be monitored and assured. Making sure that products are available, priced correctly, and that consumers can transact with prescribed offers, earn loyalty and use desired payment is critical to the business.
  • Can your business fully automate UAT and Certification?
    titive tasks in place of manual human re-entry. Given the current state of automated testing, however, W. Capra urges any merchant exploring automated capabilities to ensure that human resources continue to remain a part of testing— not just to oversee testing robotics, but to play an active role in the QA process where robotics have not yet proven effective. 
  • What is a Payment Account Reference (PAR) and why does it matter to merchants?
    PAR is an alphanumeric reference point that enables a business to track a consumer and their payment account across the various payment methods they use. For example, a consumer may have 3 credit cards in their wallet, each of which would generate a different token if used in a tokenized environment. PAR links these cards to a single payment account and broadens the idea of tracking a consumer’s activity across payment methods beyond the scope of a single merchant.

How Can We Help You?