OPERATIONS SERVICES
Payments Operations
Operationalizing payments for your business is increasingly complex in today’s payments environment. New methods of payment, data privacy regulations, and the ever-changing technology landscape create a complex set of interwoven ways for businesses to achieve their goals. W. Capra’s payment operations experts have a plethora of payment experience. Our experts provide operational guidance on a breadth of payment projects in the card processing and adjacent spaces – from high-level industry benchmarking to granular cost of acceptance analysis.
W. Capra has a team of business-minded payment operations experts that provide thought leadership, direction, and analysis to a wide range of payment initiatives. Our approach to assess operations utilizes a four-part framework: Discover, Analyze, Gather Insights, and Continuously Improve.
This approach allows us to effectively assess cost of acceptance, aid in contract negotiation, and generate KPIs to effectively analyze performance for a variety of merchants.
Latest Insights
- Orchestrating Success: How Merchants Can Better Capitalize on the Benefits of Payment OrchestrationAs the complexity of managing multiple payment channels and services continues to evolve, the concept of payment orchestration has garnered increasing attention in the merchant community. Despite this growing interest, there has been a notable lag in actual implementation of orchestration capabilities. Here we explore what payment orchestration is, why it’s relevant to merchants, and how to overcome the challenges to effective orchestration.
- Why You Need to Take a Deeper Look at Your Fleet Offering Whether an organization maintains an existing proprietary fleet offering or is evaluating their third-party fleet payment providers, one of the most common barriers that retailers face when attempting to gain incremental market share is that their offering assumes a universal need across the fleet portfolio.
- Electronic Benefits Transfer (EBT) State-Level ChangesThe states of California and Oklahoma have recently decided to issue EBT EMV cards in a move designed to mitigate fraud. While the theory remains that this implementation will help to protect consumers, in practice the payment facilitators have not received the specifications to code to, and therefore will not be ready to accept these cards at the anticipated time of issuance.
