Back Office & Store Technology


Back Office & Store Technology

Cloud based features blur the line between Point of Sale (POS) and Back Office Systems (BOS) to the point that it is getting harder to determine where your solution needs begin and end.  Traditional brick and mortar, eCommerce, and mobile commerce are converging – not just in the cloud, but in new consolidated digital platforms that seek to deliver an omnichannel experience to your customers and provide them with easy access to their desired payment method. 

Regardless of your retail business model (big box, convenience and fuel, quick service restaurant, etc…), W. Capra can lead and develop a POS and BOS Cloud Migration and Solution Selection Strategy – SaaS (software as a service) and PaaS (platform as a service) strategy and approach. We expedite delivery of the strategy by supporting POS and BOS selection and migration planning in addition to execution based on your physical retail and digital retail model. 

Our people are experts in retail back office and store technologies and can address solution selection and integration with payments integration, including loyalty, order management integration, mobile digital commerce, new payment processing and alternative tenders.

Latest Insights

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    Merchants need to immediately start understanding what additional budget they are planning to allocate to tackle the increased time and costs necessary to maintain PCI compliance. Even working to find and procure the services of an approved scanning vendor will take time and internal resources.
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    This new Taco Bell concept should not be seen merely as a signal to other fast-food operators and Quick Service Restaurants (QSR) that change is coming; this is a sign to all who strive to offer quick, convenient, access to high quality food and drink that adaptation is required.  As a company, you don’t get to define what convenience means.  The broader market and consumers are defining that for you, and expectations are being redefined every day.
  • How Your Competitors Inform Your Program Strategy
    While too strong of a focus on the competition will not lead you closer to a winning program strategy, collecting competitive insights with purpose as part of your broader program strategy can enable new insights to help you serve your consumer base. These insights can solidify your understanding of table stakes, barriers to entry, and opportunities to differentiate within your market, but there are best practices that W. Capra recommends to employ this effectively.

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