Back Office & Store Technology
Cloud based features blur the line between Point of Sale (POS) and Back Office Systems (BOS) to the point that it is getting harder to determine where your solution needs begin and end. Traditional brick and mortar, eCommerce, and mobile commerce are converging – not just in the cloud, but in new consolidated digital platforms that seek to deliver an omnichannel experience to your customers and provide them with easy access to their desired payment method.
Regardless of your retail business model (big box, convenience and fuel, quick service restaurant, etc…), W. Capra can lead and develop a POS and BOS Cloud Migration and Solution Selection Strategy – SaaS (software as a service) and PaaS (platform as a service) strategy and approach. We expedite delivery of the strategy by supporting POS and BOS selection and migration planning in addition to execution based on your physical retail and digital retail model.
Our people are experts in retail back office and store technologies and can address solution selection and integration with payments integration, including loyalty, order management integration, mobile digital commerce, new payment processing and alternative tenders.
- Why does the Sephora data privacy fine matter for large merchants, and what is the Global Privacy Control (GPC)?The Sephora decision signals that California is serious about enforcing data privacy legislation. The Sephora ruling was, more broadly, a warning shot for companies. It was the first action taken by an Attorney General to levy a fine against any company for failure to comply with CCP
- Operational Integrity more vital than everAs technology is pervasive at retail locations supporting more offers and consumer engagement options, the resiliency of this technology must be monitored and assured. Making sure that products are available, priced correctly, and that consumers can transact with prescribed offers, earn loyalty and use desired payment is critical to the business.
- Can your business fully automate UAT and Certification?titive tasks in place of manual human re-entry. Given the current state of automated testing, however, W. Capra urges any merchant exploring automated capabilities to ensure that human resources continue to remain a part of testing— not just to oversee testing robotics, but to play an active role in the QA process where robotics have not yet proven effective.