TECHNOLOGY SERVICES
Back Office & Store Technology
Cloud based features blur the line between Point of Sale (POS) and Back Office Systems (BOS) to the point that it is getting harder to determine where your solution needs begin and end. Traditional brick and mortar, eCommerce, and mobile commerce are converging – not just in the cloud, but in new consolidated digital platforms that seek to deliver an omnichannel experience to your customers and provide them with easy access to their desired payment method.
Regardless of your retail business model (big box, convenience and fuel, quick service restaurant, etc…), W. Capra can lead and develop a POS and BOS Cloud Migration and Solution Selection Strategy – SaaS (software as a service) and PaaS (platform as a service) strategy and approach. We expedite delivery of the strategy by supporting POS and BOS selection and migration planning in addition to execution based on your physical retail and digital retail model.
Our people are experts in retail back office and store technologies and can address solution selection and integration with payments integration, including loyalty, order management integration, mobile digital commerce, new payment processing and alternative tenders.
Latest Insights
- When Should a Merchant Be Merchant of Record?The biggest benefit to becoming the Merchant of Record is the opportunity to optimize payment operations and standardize the customer experience. As technology has evolved, so has the need to optimize transaction flows across channels of commerce, control costs, and improve resiliency.
- How does Artificial Intelligence fit into my business? Even without a full-blown AI usage program, giving employees clear direction on where and how AI can be used within your company is crucial. Concerns about consumer privacy, business trade secrets, non-disclosure agreements, the use of copyrighted information, and even the accuracy of ChatGPT’s output need to be addressed in this guidance, or else employees may opt to make their own choices about use of these tools in the workplace.
- Which is Better: A Global or a Local Operating Model? Hint – It Depends on YouA global approach can give you consistency and standardization. Beyond the cost savings and potential negotiation power that a common global architecture can introduce, a global operating model gives businesses the power to ensure consistent branding and quality assurance, regardless of geography.