The grocery industry is a rapidly evolving space with increasingly diverse channels of trade and complexities associated with in-store, curbside pickup, and home delivery services. Customers are looking for a consistent cross-channel experience with the ability to pay anywhere and any way they choose while obtaining goods via their preferred channels.
Leveraging our breadth of industry knowledge and innovative hands-on experience, W. Capra has a proven record of guiding our grocery clients through each stage of the project lifecycle to meet strategic goals. Our team of security and technology professionals provide profit-oriented advisory services that inform business decisions and drive Return on Investment (ROI).
- Why does the Sephora data privacy fine matter for large merchants, and what is the Global Privacy Control (GPC)?The Sephora decision signals that California is serious about enforcing data privacy legislation. The Sephora ruling was, more broadly, a warning shot for companies. It was the first action taken by an Attorney General to levy a fine against any company for failure to comply with CCP
- Operational Integrity more vital than everAs technology is pervasive at retail locations supporting more offers and consumer engagement options, the resiliency of this technology must be monitored and assured. Making sure that products are available, priced correctly, and that consumers can transact with prescribed offers, earn loyalty and use desired payment is critical to the business.
- Can your business fully automate UAT and Certification?titive tasks in place of manual human re-entry. Given the current state of automated testing, however, W. Capra urges any merchant exploring automated capabilities to ensure that human resources continue to remain a part of testing— not just to oversee testing robotics, but to play an active role in the QA process where robotics have not yet proven effective.