The grocery industry is a rapidly evolving space with increasingly diverse channels of trade and complexities associated with in-store, curbside pickup, and home delivery services. Customers are looking for a consistent cross-channel experience with the ability to pay anywhere and any way they choose while obtaining goods via their preferred channels.

Leveraging our breadth of industry knowledge and innovative hands-on experience, W. Capra has a proven record of guiding our grocery clients through each stage of the project lifecycle to meet strategic goals. Our team of security and technology professionals provide profit-oriented advisory services that inform business decisions and drive Return on Investment (ROI).  

Latest Insights

  • PCI DSS 4.0 looms large  
    Merchants need to immediately start understanding what additional budget they are planning to allocate to tackle the increased time and costs necessary to maintain PCI compliance. Even working to find and procure the services of an approved scanning vendor will take time and internal resources.
  • What does the new Taco Bell Defy concept mean for Convenience?
    This new Taco Bell concept should not be seen merely as a signal to other fast-food operators and Quick Service Restaurants (QSR) that change is coming; this is a sign to all who strive to offer quick, convenient, access to high quality food and drink that adaptation is required.  As a company, you don’t get to define what convenience means.  The broader market and consumers are defining that for you, and expectations are being redefined every day.
  • How Your Competitors Inform Your Program Strategy
    While too strong of a focus on the competition will not lead you closer to a winning program strategy, collecting competitive insights with purpose as part of your broader program strategy can enable new insights to help you serve your consumer base. These insights can solidify your understanding of table stakes, barriers to entry, and opportunities to differentiate within your market, but there are best practices that W. Capra recommends to employ this effectively.

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