OPERATIONS SERVICES
Operational Integrity
The lifeblood of any retail operation is the transformation of consumer interaction into cash flow. Making sure that this is working flawlessly and efficiently is key to ongoing success.
In today’s increasingly digital and data-driven world, information systems and data play a crucial role. Understanding the systems weak points, vulnerabilities, and risks is critical. W. Capra has extensive experience in identifying, remediating, and managing the issues that can disrupt retail technology and data security. We can help you ensure safe, reliable operations, and maintain a risk management focus.
Latest Insights
- What Merchants Need to Know About the Visa / Mastercard SettlementThough there are multiple class action lawsuits in place against the card brands, the particular litigation addressed in the March 26, 2024, settlement carries industry-wide implications. Per the settlement, Visa and Mastercard have agreed that, interchange rates will lower rates by 4 basis points for the next 3 years.
- What’s the Cost of Not Monitoring Your Cost of Acceptance?Every major retailer accepts credit card payments across the varied channels that consumers use to shop. With this acceptance comes myriad processing fees, ranging from direct and understandable to fees described with esoteric acronyms on merchant funding statements that only the most experienced experts on the acquirer team can explain. Since payment processing fees can be one of the most significant expenses a retailer has, how can you stay on top of your cost of acceptance and ensure margins aren’t eroding in an increasingly challenging macroeconomic environment?
- As Technology Evolves, So Does the Need for Quality AssuranceAs the industry witnesses constant innovation and the introduction of new solutions, QA capabilities have become table stakes for ensuring the smooth functioning of consumer-facing and back-end technology. Whether rolling out new capabilities, maintaining existing solutions, or testing hypotheses, technological advances have introduced new channels that require rigid testing.
