Services

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Services

W. Capra offers comprehensive consulting services to help organizations execute their most vital technology and security initiatives.

W. Capra Client Services

Our comprehensive consulting services help organizations execute their most vital technology and security initiatives across all phases of the project life cycle. Our services are divided into four categories: Strategy, Technology, Operations, and Transformation. Select each below to learn more.

Strategy Services

W. Capra has established a proven methodology for helping a merchant to define cross-functional requirements that will pave the way for short and long-term strategic roadmaps, identifying potential industry providers to engage along the way. Our agnostic approach to solution suppliers provides an unbiased perspective and ensures that every strategy we craft is fit-for-purpose.

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Technology Services

W. Capra excels at guiding organizations to navigate the complexities of today’s retail technology ecosystem while preparing for the opportunities of tomorrow.

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Operations Services

The W. Capra team provides thought leadership, direction, and analysis to help you optimize your day-to-day operations for maximum effectiveness across your operations teams. While preparing for tomorrow’s technological challenges, we focus on ensuring your environment remains safe and reliable today.

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Transformation Services

Our team is here to ensure that you don’t navigate daunting changes alone. We carry the lessons learned from countless transformations, allowing us to successfully navigate large and small organizational changes.

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Latest Insights

  • Should You Be Installing a Retail Charge Point Network?
    As EV adoption continues to rise, retailers who own real estate face a critical decision on whether, and how, to implement a charge point network. Often described as a nexus of charge points that enables EV owners to charge their vehicles, track which charge points they engage with, and predictably know which adapters are available, charge point networks can deliver long-term benefits to retailers as well as consumers.
  • When Should a Merchant Be Merchant of Record?
    The biggest benefit to becoming the Merchant of Record is the opportunity to optimize payment operations and standardize the customer experience. As technology has evolved, so has the need to optimize transaction flows across channels of commerce, control costs, and improve resiliency.
  • How does Artificial Intelligence fit into my business? 
    Even without a full-blown AI usage program, giving employees clear direction on where and how AI can be used within your company is crucial. Concerns about consumer privacy, business trade secrets, non-disclosure agreements, the use of copyrighted information, and even the accuracy of ChatGPT’s output need to be addressed in this guidance, or else employees may opt to make their own choices about use of these tools in the workplace.

How Can We Help You?