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Services

W. Capra offers comprehensive consulting services to help organizations execute their most vital technology and security initiatives.

W. Capra Client Services

Our comprehensive consulting services help organizations execute their most vital technology and security initiatives across all phases of the project life cycle. Our services are divided into four categories: Strategy, Technology, Operations, and Transformation. Select each below to learn more.

Strategy Services

W. Capra has established a proven methodology for helping a merchant to define cross-functional requirements that will pave the way for short and long-term strategic roadmaps, identifying potential industry providers to engage along the way. Our agnostic approach to solution suppliers provides an unbiased perspective and ensures that every strategy we craft is fit-for-purpose.

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Technology Services

W. Capra excels at guiding organizations to navigate the complexities of today’s retail technology ecosystem while preparing for the opportunities of tomorrow.

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Operations Services

The W. Capra team provides thought leadership, direction, and analysis to help you optimize your day-to-day operations for maximum effectiveness across your operations teams. While preparing for tomorrow’s technological challenges, we focus on ensuring your environment remains safe and reliable today.

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Transformation Services

Our team is here to ensure that you don’t navigate daunting changes alone. We carry the lessons learned from countless transformations, allowing us to successfully navigate large and small organizational changes.

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Latest Insights

  • Why should merchants work with W. Capra on their Fraud Management program?
    The most frequently stated struggle for fraud management teams is how to manage new areas of fraud to prevent lost revenues, but this is not where the only focus should be; successful programs do this while mitigating friction in their consumer experience. 
  • What’s In Store for Retail: Industry Trends to Watch
    While uncertainty around the state of the economy lingers due to inflation, retailers have remained focused on roadmaps centered around new technology and experiences to keep customers engaged. Here we examine the top trends retailers should be watching.
  • What Merchants Need to Know About the Visa / Mastercard Settlement
    Though there are multiple class action lawsuits in place against the card brands, the particular litigation addressed in the March 26, 2024, settlement carries industry-wide implications. Per the settlement, Visa and Mastercard have agreed that, interchange rates will lower rates by 4 basis points for the next 3 years.

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