The Android and Apple app stores now present more than 5 million apps1 to consumers and are dominated by two behemoth brands, Facebook and Google, which publish 8 of the top 10 apps.2 Developing a winning app strategy in this hyper-competitive app marketplace is a challenge for any size retailer. This article poses seven questions…
Month: November 2017
The Expanding Back Office
The following article has been re-posted from Convenience Store Decisions. The original posting can be found here. Cloud and mobile are among the technologies pushing the envelope of internal store systems. By Ed Collupy Recent store visits have often allowed me to spend time in the ‘back office’ and have reaffirmed for me that retail…
To PIN or Not to PIN?
A PIN— a Personal Identification Number. A customer’s PIN is the number that can verify a customer’s identity during a transaction. Most consumers and merchants believe that a PIN should be the de facto method for validating a cardholder’s identity. The question of whether or not a PIN will be the verification method most widely…
Creating the Frictionless Journey Your Customers Want and Demand
The following article has been re-posted from Convenience Store Decisions. The original posting can be found here. Create a powerful customer experience solution where the customer can easily identify and manage their relationship with your brand. By Ed Collupy These were insights & remarks I prepared for a session on Customer Engagement that I cohosted…
Know Your Decision Makers and Build Your Community of Support
Having trouble getting a project or initiative in motion? Are people your biggest challenge? Regardless of your level or position within a company, you need to gain support for your effort and get the commitment to the next steps. Knowing how people respond to change and how they make decisions is paramount to getting the…
Whitepaper: Managing Risk in Faster Payments Systems
Under direction from the Faster Payments Task Force (FPTF), the United States seeks to modernize its payments infrastructure and develop a new system which can provide safe, ubiquitous, and faster payment capabilities to all stakeholders in the payments value chain. The opportunities created by the instantaneous movement of money around the world create an equal…