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Month: June 2019

EMV 3DS - Going to the store? Not really!

From the first moment that humanity started to identify its primary needs, it was clear that many tasks required more than one individual to complete them. The first humans had to make teams, organize, and eventually, exchange with other teams… So began payment transactions. Many years later, money was invented; and many (many, many) years…

06/26/2019 by wcapra No comment(s) DIGITAL+, PAYMENTS+, RETAILSYSTEMS+
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Effective Questioning: Answering the Unasked

Communication is a challenge at all ages.  As babies, we learn to read the body language and listen to the tone of voice.  As kids, we respond to how peers act and must judge between right and wrong.  As working adults, the challenge is perhaps greatest; the interpretation of what another person is saying or…

06/20/2019 by wcapra No comment(s) PAYMENTS+ IT decisions, operational egnagement, tree swing
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Has Success Made You Overlook the Threat of Digital Disruption?

20 Questions to Help You Get Past Success Bias Industry after industry has faced digital disruption. None have been immune, yet companies can continue to enjoy industry leading success while a competitor or start-up builds a disruptive product or business model. For example, Steve Ballmer, former CEO of Microsoft, famously said that the iPhone wouldn’t…

06/14/2019 by wcapra No comment(s) DIGITAL+, RETAILSYSTEMS+
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End-to-End Mobile Service or Technology Facilitator?

My family’s recent ordering experience was straightforward and easy – 45 minutes after we placed a food delivery order through an app, our food arrived – the food I wanted was included while my wife’s food was missing completely. At that moment, our incomplete order made us part of an ongoing debate without our realizing…

06/11/2019 by wcapra No comment(s) DIGITAL+, PAYMENTS+, RETAILSYSTEMS+
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Friction in the Frictionless Journey

The following has been re-posted from Convenience Store Decisions. The original post can be found here. There is still so much that needs to be changed in the quest to eliminate friction in the customer experience and lessons to be learned that the c-store/petro industry should consider as it ventures into making the forecourt stop…

06/03/2019 by wcapra No comment(s) PAYMENTS+, RETAILSYSTEMS+
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221 North LaSalle Street Suite 1325 Chicago, IL 60601
1-312-873-3300
info@wcapra.com
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