Skip to content
221 North LaSalle Street Suite 1325 Chicago, IL 60601
1-312-873-3300
info@wcapra.com
  • Twitter
  • LinkedIn
W. Capra Consulting Group
  • Industries
    • Convenience & Energy
    • Dining & QSRs
    • Fashion & Apparel
    • Digital Goods & Services
    • Grocery
    • Hospitality & Travel
    • Financial Services
  • Services
    • Strategy
      • Payment Strategy
      • DCX Strategy
      • Product & Service Selection
      • Partnership Development
      • Assessments & Benchmarking
      • Market Execution
    • Technology
      • Technology Roadmap
      • Payments Technology
      • POS Solutions
      • Back Office & Store Technology
      • Commerce Security
      • Solution & Data Architecture
      • Integration Services
      • Testing & Certification
      • Cloud & Networks
      • Machine Learning & AI
      • Trellix Services
    • Operations
      • Payments Operations
      • Fraud & EMV
      • Loyalty
      • Operational Integrity
      • PCI Services
      • Data Privacy
      • Growth Marketing
    • Transformation
      • Program & Project Delivery
      • Deployment
      • Process Optimization
      • Costs Optimization
      • Agile Transformation
  • About
    • The Capra Difference
    • Leadership
    • Industry Leadership
    • Locations
    • Work for Us
      • Career Opportunities
    • Contact W. Capra
  • Insights
    • CAPRAplus
      • PAYMENTS+
      • RETAILSYSTEMS+
      • DIGITAL+
      • PETRO+
      • LOYALTY+
      • SECURITY+
Contact Us

Month: May 2018

Voice Assistants: A New Mobile Frontier for Merchants, Part II of II

In my previous article, we took a look at the rise in adoption of voice-activated personal assistants by consumers. This follow-up will examine the effect that the rise in voice assistant adoption will have on the merchant landscape. Voice-activated assistants, such as Amazon’s Alexa and Apple’s Siri, are allowing consumers to control home automation functions,…

May 30, 2018 by wcapra No comment(s) DIGITAL+, PAYMENTS+ Alexa, amazon, apple, apple pay, Bixby, Consumer Engagement, Cortana, mobile payments, order automation, personal assistant, personal voice assistant, Siri, smart speaker, voice assistant
Facebook
Twitter
Google+
LinkedIn
Pinterest
Read more

Customer Retention: Q&A with Loyalty360

The following has been re-posted from Loyalty360. The original post can be found here.   Customer retention in 2018, regardless of industry or brand, is completely different than it was even five years ago. Daniel Kahan, Consultant with W. Capra Consulting Group, sat down with Loyaty360 to discuss common mistakes businesses make with customers, how…

May 10, 2018 by Daniel Kahan No comment(s) DIGITAL+, LOYALTY+ branding, CEM, Consumer Engagement, CRM, customer engagement, customer experience, Customer Retention, product positioning, retention
Facebook
Twitter
Google+
LinkedIn
Pinterest
Read more

Cashiering Enters the Mobile Age

The following has been re-posted from Convenience Store Decisions. The original article can be found here.   Hand-held devices aren’t just convenient; they are the secured cash registers of the future. By Ed Collupy Looking back, I always wanted the opportunity to checkout a customer using a brass cash register, not just seeing and admiring…

May 10, 2018 by Daniel Kahan No comment(s) PAYMENTS+, PETRO+ ACH, barcode, cash register, checkout, conexxus, diital security, ECR, electronic cash register, EMV, handheld pin pad, line busting, mcommerce, mobile payments, NCR, pci, pin pad, pinpad, point of sale, POS, ZipLine
Facebook
Twitter
Google+
LinkedIn
Pinterest
Read more

Leveraging Payments to Enhance Your Business Model

The subscription-based business model offer clear advantages, and many merchants may be overlooking opportunities for their business to grow in this space. Companies like Netflix and Hulu naturally lean toward a subscription revenue model, but less obvious products have found their way into the subscription space as well. The Subscription-Based Market “Subscription boxes,” such as…

May 8, 2018 by Daniel Kahan No comment(s) LOYALTY+, PAYMENTS+, RETAILSYSTEMS+ amazon, amazon prime, blockbuster, blue apron, business model, cadillac, dollar shave club, hulu, john antioco, netflix, porsche, reed hastings, revenue, subscription, subscription box, subscription boxes, subscription model, subscription models, subscription payment, subscription payments, subscription revenue
Facebook
Twitter
Google+
LinkedIn
Pinterest
Read more
W. Capra Consulting Group
  • Home
  • About
  • Insights
  • Work for Us
  • Privacy Policy
W. Capra Consulting Group © 2023
221 North LaSalle Street Suite 1325 Chicago, IL 60601
1-312-873-3300
info@wcapra.com
  • Twitter
  • LinkedIn