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Month: May 2018

Voice Assistants: A New Mobile Frontier for Merchants, Part II of II

In my previous article, we took a look at the rise in adoption of voice-activated personal assistants by consumers. This follow-up will examine the effect that the rise in voice assistant adoption will have on the merchant landscape. Voice-activated assistants, such as Amazon’s Alexa and Apple’s Siri, are allowing consumers to control home automation functions,…

05/30/2018 by wcapra No comment(s) DIGITAL+, PAYMENTS+ Alexa, amazon, apple, apple pay, Bixby, Consumer Engagement, Cortana, mobile payments, order automation, personal assistant, personal voice assistant, Siri, smart speaker, voice assistant
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Customer Retention: Q&A with Loyalty360

The following has been re-posted from Loyalty360. The original post can be found here.   Customer retention in 2018, regardless of industry or brand, is completely different than it was even five years ago. Daniel Kahan, Consultant with W. Capra Consulting Group, sat down with Loyaty360 to discuss common mistakes businesses make with customers, how…

05/10/2018 by Daniel Kahan No comment(s) DIGITAL+, LOYALTY+ branding, CEM, Consumer Engagement, CRM, customer engagement, customer experience, Customer Retention, product positioning, retention
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Cashiering Enters the Mobile Age

The following has been re-posted from Convenience Store Decisions. The original article can be found here.   Hand-held devices aren’t just convenient; they are the secured cash registers of the future. By Ed Collupy Looking back, I always wanted the opportunity to checkout a customer using a brass cash register, not just seeing and admiring…

05/10/2018 by Daniel Kahan No comment(s) PAYMENTS+, PETRO+ ACH, barcode, cash register, checkout, conexxus, diital security, ECR, electronic cash register, EMV, handheld pin pad, line busting, mcommerce, mobile payments, NCR, pci, pin pad, pinpad, point of sale, POS, ZipLine
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Leveraging Payments to Enhance Your Business Model

The subscription-based business model offer clear advantages, and many merchants may be overlooking opportunities for their business to grow in this space. Companies like Netflix and Hulu naturally lean toward a subscription revenue model, but less obvious products have found their way into the subscription space as well. The Subscription-Based Market “Subscription boxes,” such as…

05/08/2018 by Daniel Kahan No comment(s) LOYALTY+, PAYMENTS+, RETAILSYSTEMS+ amazon, amazon prime, blockbuster, blue apron, business model, cadillac, dollar shave club, hulu, john antioco, netflix, porsche, reed hastings, revenue, subscription, subscription box, subscription boxes, subscription model, subscription models, subscription payment, subscription payments, subscription revenue
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W. Capra Consulting Group © 2022.
221 North LaSalle Street Suite 1325 Chicago, IL 60601
1-312-873-3300
info@wcapra.com
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