Skip to content
221 North LaSalle Street Suite 1325 Chicago, IL 60601
1-312-873-3300
info@wcapra.com
  • Twitter
  • LinkedIn
W. Capra Consulting Group
  • Industries
    • Convenience & Energy
    • Dining & QSRs
    • Fashion & Apparel
    • Digital Goods & Services
    • Grocery
    • Hospitality & Travel
    • Financial Services
  • Services
    • Strategy
      • Payment Strategy
      • DCX Strategy
      • Product & Service Selection
      • Partnership Development
      • Assessments & Benchmarking
      • Market Execution
    • Technology
      • Technology Roadmap
      • Payments Technology
      • POS Solutions
      • Back Office & Store Technology
      • Commerce Security
      • Solution & Data Architecture
      • Integration Services
      • Testing & Certification
      • Cloud & Networks
      • Machine Learning & AI
      • Trellix Services
    • Operations
      • Payments Operations
      • Fraud & EMV
      • Loyalty
      • Operational Integrity
      • PCI Services
      • Data Privacy
      • Growth Marketing
    • Transformation
      • Program & Project Delivery
      • Deployment
      • Process Optimization
      • Costs Optimization
      • Agile Transformation
  • About
    • The Capra Difference
    • Leadership
    • Industry Leadership
    • Locations
    • Work for Us
      • Career Opportunities
    • Contact W. Capra
  • Insights
    • CAPRAplus
      • PAYMENTS+
      • RETAILSYSTEMS+
      • DIGITAL+
      • PETRO+
      • LOYALTY+
      • SECURITY+
Contact Us

Month: March 2018

Should Your Organization Find a Loyalty Partner?

If a loyalty member is part of competitor programs as well, are they actually loyal? In many verticals, consumers follow incentives to register for competing loyalty programs. This is because, for large merchants, a loyalty program in and of itself can no longer be considered a competitive advantage—a loyalty program is a minimum requirement for…

March 21, 2018 by wcapra No comment(s) DIGITAL+, LOYALTY+ american express, brand loyalty, coalition, competitive advantage, Consumer Engagement, crossover rewards, customer engagement, delta, Loyalty, loyalty coalition, loyalty partner, loyalty partnership, Loyalty Program, loyalty programs, plenti, starwood, value prop, value proposition
Facebook
Twitter
Google+
LinkedIn
Pinterest
Read more

Forecasting the Future of Digital Wallets

The question of digital wallet acceptance is a tired one – but for many merchants a decision they might want to reconsider.  Stored credentials, defined as a system or service that stores multiple payment methods for use across multiple websites, is not a new concept.  In fact, many would say it’s not even a hot…

March 12, 2018 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ Android, AndroidPay, apple, ApplePay, Consumer Engagement, customer engagement, Digital, digital wallet, digital wallets, googlePay, Mobile, Mobile Payment, mobile payments, mobile wallet, mobile wallets, payment service provider, Payments, PayPal, venmo, wallet
Facebook
Twitter
Google+
LinkedIn
Pinterest
Read more

Biometric Authentication: Evolving from Knowing Your Password to Being Your Password

For over 50 years, passwords have served as access controls for technology. Paradoxically, as the technology that we use in our everyday lives has rapidly evolved to meet our every need, passwords and security have largely remained unchanged since their inception. Today, the average American has more than 130 online accounts associated with a single…

March 2, 2018 by wcapra No comment(s) DIGITAL+ biometric authentication, biometrics, passwords, security
Facebook
Twitter
Google+
LinkedIn
Pinterest
Read more

Is Your App Best for the Job?

Customers install your app hoping to complete a task to achieve a desired outcome. Harvard professor Clayton M. Christensen describes this as a Job to be Done in his book, Competing Against Luck: The Story of Innovation and Customer Choice.1 He defines the Job to be Done as the “progress that a person is trying…

March 1, 2018 by wcapra No comment(s) DIGITAL+ app, clayton christenson, Consumer Engagement, customer engagement, customer need, disruptor, disruptors, job to be done, mobile app, mobile application
Facebook
Twitter
Google+
LinkedIn
Pinterest
Read more
W. Capra Consulting Group
  • Home
  • About
  • Insights
  • Work for Us
  • Privacy Policy
W. Capra Consulting Group © 2023
221 North LaSalle Street Suite 1325 Chicago, IL 60601
1-312-873-3300
info@wcapra.com
  • Twitter
  • LinkedIn