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Month: May 2017

Spotlight on Loyalty: Part II of II

Loyalty and the Consumer Experience This is Part 2 of a 2-part series. Part 1, “Five Assumptions That Will Doom Your Loyalty Program,” can be found here. Corporate loyalty programs are designed to drive consumers to spend additional funds and to encourage consumers to be loyal enough to their brand that they are willing to…

May 17, 2017 by wcapra No comment(s) LOYALTY+ Brand Strategy, capraplus, Consumer Engagement, Consumer Loyalty, Loyalty, mobile payments
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Spotlight on Loyalty: Part I of II

5 assumptions that will doom your loyalty program Loyalty programs are the cherry on a sundae; consumers come to expect them when making everyday purchases.  While companies commit financial and employee resources to build loyalty programs, they must remember those programs are the cherry; not the ice cream, the bowl or even the hot fudge. …

May 11, 2017 by wcapra No comment(s) LOYALTY+ capraplus, Consumer Engagement, Loyalty, loyalty programs, W.Capra
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EMV Hopes - An Implementation Update

The following has been re-posted from C-Store Decisions. The original article can be found here. As retailers struggle with compliance, chargebacks from the liability shift have been larger than anyone in the industry anticipated. By Ed Collupy The implementation of EMV (Europay, Mastercard and Visa) chip card acceptance should be history for inside payment transactions…

May 9, 2017 by wcapra No comment(s) PAYMENTS+, PETRO+, RETAILSYSTEMS+ C-Store EMV, Chargebacks, EMV, liability shift, Petro
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