The following has been re-posted from Convenience Store Decisions. Swipe fees continue to eat away at retailer profits. The income banks gain when consumers use credit cards has increased by more than 50% since 2009, while debit card fees has increased at a slower rate. By Ed Collupy Front-page news...
Blog
Paving the Journey of Today’s Shopper
The following is reposted from the October 2016 issue of CSP Daily News and features insight from W. Capra’s, Ed Collupy. There are all kinds of platforms in the world. In this election year, the candidates’ platforms outline how they’ll implement the issues they support. There were the diving platforms...
Solving the IT Security Riddle
Establishing and maintaining effective IT security controls continues to be a riddle that many organizations are challenged to solve. Let’s face it, protecting company data is almost impossible given the ubiquity of technology services (anytime, anywhere access), complexity of technology stacks, evolving technology within the stack (e.g., Software Defined Networks),...
How Ready Are They?
The following article, from Digital Transactions, contains contributions from Terry Mahoney, Partner at W. Capra Consulting Group: “Now that merchants have had their EMV D-Day, it’s the turn of ATM owners and petroleum marketers. The compliance picture isn’t pretty. Here’s why, and what ATM deployers, C-stores, and others can do...
Follow Your Own Technical Compass
The following article has been reposted from C-Store Decisions. No matter where you choose to operate your c-store chain, technological opportunities exist throughout the U.S. By Ed Collupy Compasses have been sailors’ companions for years helping them navigate unfamiliar waters. This election year we’ve certainly heard of the moral compass...
The Pitfalls to a Siloed Mobile Approach
An All Too Frequent Scenario You have a popular loyalty program in place. The overall adoption and use isn’t as high as you might like, but those who participate are extremely loyal. Your company is also rolling out a new mobile app for your customers in the coming months, but with...
Doing More With What You Have
Today’s convenience stores need to keep up with new technology solutions and the ever growing demands on retailers to be nimble and mobile. Add to that the ever changing staffing landscape for most C-Stores towards a growing millennial workforce, we need to always be innovative in what we offer our...
Value in Loyalty Programs
Perceiving Value Any loyalty program introduced to market must of course add value to a merchant’s brand. To gain traction, however, it’s required that consumers perceive value in the program as well. Consumers typically choose where to shop based on quality, convenience, service and price. In a recent survey conducted...
Adopters and Adapters
Loyalty, I noticed as the miles on my odometer increased, takes on many forms. The following is re-posted from Convenience Store News. My recent business travels took me by my city neighborhood grammar school. It reminded me of the many yearly assignments to write a story about my summer...
Safe & Sound
The following article, from NACS, contains contributions from Matt Beale, Partner at W. Capra Consulting Group: SAFE & SOUND -- "There's a general view that if you're PCI compliant, you are therefore security compliant. That's a risky perspective."
W. Capra at NACS
NACS is fast approaching. Below are the sessions where you can find W. Capra. Come stop by for a visit! Session: Technology Edge CIO Panel Capra Resource: Loren Allston Role: Moderator Tuesday, Oct 18, 3:05pm - 3:55pm Session: Mobile Commerce - Let's Get Real Capra Resource: Ed Collupy Role: Moderator Tuesday,...
An Engaged Think Tank
The following is re-posted from NACS Online. The objective was simple: Bring together a few IT leaders from the convenience retailing industry and let attendees at the Conexxus Annual Conference in May hear what was on their minds. The aptly named “Think Tank” came together, and quite surprisingly, the three...