he ever-evolving cybersecurity landscape has made it more urgent than ever to address these challenges, and the release of the new 2024 PCI DSS Scoping and Segmentation Guidance could not have come soon enough. The new supplement has evolved significantly from its 2017 predecessor, offering much-needed updates to help organizations...
Why should merchants work with W. Capra on their Fraud Management program?
The most frequently stated struggle for fraud management teams is how to manage new areas of fraud to prevent lost revenues, but this is not where the only focus should be; successful programs do this while mitigating friction in their consumer experience.
What’s In Store for Retail: Industry Trends to Watch
While uncertainty around the state of the economy lingers due to inflation, retailers have remained focused on roadmaps centered around new technology and experiences to keep customers engaged. Here we examine the top trends retailers should be watching.
As Technology Evolves, So Does the Need for Quality Assurance
As the industry witnesses constant innovation and the introduction of new solutions, QA capabilities have become table stakes for ensuring the smooth functioning of consumer-facing and back-end technology. Whether rolling out new capabilities, maintaining existing solutions, or testing hypotheses, technological advances have introduced new channels that require rigid testing.
The Urgency of PCI 4.0 – What Every Business Needs to Know
When talking PCI, it’s tempting to look at the numbers: PCI 4.0 introduces 53 new requirements that apply to all entities and 11 additional requirements that apply to service providers. 13 of these new requirements become effective immediately after March of this year. What the numbers won’t tell you, however,...
How can your business more easily tackle major technology transformation?
As companies emerged from the COVID-19 pandemic, they shifted strategies from keeping their business alive and operational performing, to creating visions and planning roadmaps for implementing new technology.
How does Artificial Intelligence fit into my business?
Even without a full-blown AI usage program, giving employees clear direction on where and how AI can be used within your company is crucial. Concerns about consumer privacy, business trade secrets, non-disclosure agreements, the use of copyrighted information, and even the accuracy of ChatGPT’s output need to be addressed in...
How does your organization implement and operate its Security Environment?
Your overarching security program needs to be dynamic and responsive to the ever-changing threat landscape. As we’ve seen with the recent ransomware attacks, no amount of diligence from a software or hardware perspective can help with the exposure from lack of employee training or awareness as it relates to these...
Top Trends Every Retailer Should Be Aware of for 2023
2023 marks the fourth year of a decade that began with a once-in-a-lifetime pandemic that transformed the retail industry. As supply chain issues and other economic challenges caused by the pandemic continue to fester, retailers are finding a new normal with hybrid shopping. This means retailers have even more opportunities...
Are you using vendors in your tech stack for the core function they bring to your organization?
In recent years, the industry has witnessed a hybrid approach to the two vendor managements models detailed here. In this hybrid model, a payment orchestration layer or a gateway provides pre-existing, best-in-class integrations for a merchant to leverage.
Why does the Sephora data privacy fine matter for large merchants, and what is the Global Privacy Control (GPC)?
The Sephora decision signals that California is serious about enforcing data privacy legislation. The Sephora ruling was, more broadly, a warning shot for companies. It was the first action taken by an Attorney General to levy a fine against any company for failure to comply with CCP
Operational Integrity more vital than ever
As technology is pervasive at retail locations supporting more offers and consumer engagement options, the resiliency of this technology must be monitored and assured. Making sure that products are available, priced correctly, and that consumers can transact with prescribed offers, earn loyalty and use desired payment is critical to the...