The following article has been reposted from C-Store Decisions. No matter where you choose to operate your c-store chain, technological opportunities exist throughout the U.S. By Ed Collupy Compasses have been sailors’ companions for years helping them navigate unfamiliar waters. This election year we’ve certainly heard of the moral compass...
Doing More With What You Have
Today’s convenience stores need to keep up with new technology solutions and the ever growing demands on retailers to be nimble and mobile. Add to that the ever changing staffing landscape for most C-Stores towards a growing millennial workforce, we need to always be innovative in what we offer our...
Adopters and Adapters
Loyalty, I noticed as the miles on my odometer increased, takes on many forms. The following is re-posted from Convenience Store News. My recent business travels took me by my city neighborhood grammar school. It reminded me of the many yearly assignments to write a story about my summer...
EMV – A Journey to Learn From
The C-Store Industry Isn’t the Only One Struggling to Rollout EMV. The following is re-posted from Convenience Store News. Clearly there are more places where your EMV (Europay, MasterCard and Visa)chip card is being accepted, but there is still quite a road to travel before it is fully implemented. Convenience...
Competing in the Technological Age of Loyalty
Your program should be a long-term decision, not a short-term fix. The following is re-posted from Convenience Store News. Can consumers be loyal to your company or brand anymore? What incentives persuade a millennial to be loyal to your company? Do loyalty programs actually increase sales, or is the end...
W. Capra Launches Rubix Services
W. Capra launches Rubix Services to expand its commitment to the Petroleum C-Store Industry W. Capra Consulting Group, the leading retail technology, payments and security consultancy to the Petroleum Convenience Store industry, is broadening its commitment to the industry by launching Rubix Services. Rubix is a payment processing and technology...
“POS” Software Quality – You Need to Care
It is common in the Convenience and Retail Petroleum industry to use the term POS (Point Of Sale) to refer to all of the site components that the consumer interfaces with or is used to process/impact a purchase of fuel or store merchandise. This clearly includes POS, EPS (Electronic Payment...
Gears That Keep Technology Moving
In his latest post to CStoreDecisions, Ed Collupy reflects on how industry standards improve profitability by reducing costs and improving competitiveness: Standards, in my early days of retailing, were always there to set expectations, something to work by, and measure compliance success with. Then I learned about technical standards. NAXML,...
Don't be a Fool about Fraud
Today’s post is about how petroleum and convenience retailers can prevent fraud and reduce chargebacks. April Fool’s Day (April 1st) will mark six months since the EMV counterfeit fraud liability shift for in-store transactions, and so far, the joke is on the merchant community. Merchants have seen a dramatic increase...
Do I Stay Branded?
Do I Stay Branded? Since exiting Retail, Major Oil (or Big Oil) has faced a number of Brand Conversions within their existing footprint. NACSOnline states, “Large, integrated oil companies, especially since 2007, have exited the retail business to focus more on resource production and refining operations. ExxonMobil, Shell, BP and...
Introducing Book+: Priority = Do the Right Thing
In his latest post to CStoreDecisions, Ed Collupy reflects on and shares some reading he’s been doing recently as part of W. Capra’s Book Club, Book+: Over the years I’ve always had a book or two on my desk at work and near my comfy spot at home. Some I...
What They Didn't Tell You about EMV
Whether you consider yourself a marketer, dealer, jobber or convenience retailer in the Retail Petroleum industry, by now you’ve been told you need to act on implementing EMV, empower new forms of payment (mobile chief among them), or drive growth through robust loyalty offerings. The complex relationships and technologies that...
