In this article, the first in our two-part series on subscription loyalty in convenience and retail fuel, we’ll address how to go about evaluating whether a paid tier is right for your program.
Foundations of Innovation
As consumer demand for touchless and frictionless experiences has risen rapidly during the COVID-19 pandemic, convenience retailers — on the average — are encountering greater challenges in meeting these needs than retailers in other verticals.
C-store Technology Spending Is Increasing & Evolving
This article originally appeared in the online edition of Convenience Store News, written by contributor Melissa Kress. Convenience Store News’ online content can be found here. The definition of convenience is changing and along with it, so is the role technology plays in the channel. Presenting the 2020 Convenience Store...
Protecting Consumer Privacy
Listen to our resident data privacy expert, Danny Omiliak, discuss data privacy on the latest Convenience Matters podcast episode #253 Protecting Consumer Privacy! During the podcast, Danny and Paige Anderson from NACS discuss data privacy rights, and the implications of those rights on the convenience and retail fuels industry as...
Behind the Numbers of the 2020 Technology Study
This article originally appeared in Convenience Store News. Convenience Store News' online content can be found here. It is clear that the COVID-19 pandemic has brought about technology momentum. The impacts of COVID-19 clearly show the tech influence on ways that businesses must now operate. For those retailers participating in...
Stuzo and W. Capra Partner to Offer Enhanced and Streamlined Implementations
In an effort to increases speed, efficiency, and value creation for fuel and convenience retailers, W. Capra has partnered with Stuzo to offer enhanced streamlined implementation capabilities. The original press release can be found here. PHILADELPHIA, Sept. 9, 2020 /PRNewswire/ -- Stuzo, a leading provider of intelligent 1:1 loyalty, contactless commerce, and modern...
How to Retain Newly Acquired Digital Consumers
This article originally appeared in CStore Decisions. CStore Decisions’ online content can be found here. The COVID-19 pandemic has made customers hyperaware of physical touch points while shopping, so it comes as no surprise that retailers across verticals have seen substantially more customers opting to use their digital commerce experience...
June 18 COVID Update: Continued Case Acceleration in the South and Southwest
The following summary and its attached report are the tenth in ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time. The previous reports can be found in the following links: first report, second, third, fourth, fifth,...
COVID-19 Accelerates Digital Momentum
This article originally appeared in the online edition of CStore Decisions, written by contributor Erin Del Conte. CStore Decisions’ online content can be found here. As the COVID-19 pandemic rolled across the U.S., convenience stores with frictionless checkout or order-ahead options found themselves ahead of the curve in adapting to...
Why Not to Delay Your AFD EMV Implementation
If you are old enough, you might remember when there were no cards. Merchants transacted through cash, and service stations were no different. In order to save money and avoid risk, many countries, especially those “in development” continue to transact via cash only. In many countries that have decided to pursue...
Protect Your Sites Before the Wolves Arrive
This is not an article about the Outdoor EMV liability shift for gas stations. It is not about how all the major card brands announced they are pushing back the compliance date until mid-April 2021. This is an article reminding you that no matter when the liability shift finally happens,...
W. Capra Announces Newest Associate Director
CHICAGO--W. Capra Consulting Group, the leading retail technology, payments and strategic implementation consultancy is excited to announce the promotion of Susan Chan to Associate Director - Retail Petroleum Architecture and Assurance. “Sue has a unique ability to use her deep knowledge and natural leadership ability to help convenience and fuel...
