CHICAGO–W. Capra Consulting Group, the leading retail technology, payments and strategic implementation consultancy is excited to announce the promotion of Susan Chan to Associate Director – Retail Petroleum Architecture and Assurance.
“Sue has a unique ability to use her deep knowledge and natural leadership ability to help convenience and fuel retailers navigate the challenging technology and business decisions facing them.” – Pat Raycroft, President of W. Capra
Sue has been with W. Capra for over 15 years, and prior to that she served in multiple leadership positions with petroleum retailers, including managing a $20 billion per year payment platform for Amoco. She has also led numerous industry standards efforts, including chairing PCATS and Conexxus committees, and serving on the Conexxus Board of Advisors.
“During her tenure with us, Sue has been acknowledged as a true ‘Industry Guru’, gaining a well-deserved reputation for understating the technical issues that impact the full life cycle of retail systems, from design through development, testing and deployment” said Pat Raycroft, President of W. Capra. Her knowledge and communication skills have earned praise from all of her colleagues inside and outside of W. Capra. “Having Sue available to tackle any tough technical question has been a big help to our entire team” said Terry Mahoney, W. Capra Vice President. “If Sue does not know the answer, well, let’s worry about that if and when it ever happens.”
