Earlier this year on CAPRAplus we discussed ensuring that the wants and needs of the consumer are put first when developing any consumer engagement program by asking the question, “Do my consumers really want this?” This time around we will look inward to the merchant to ensure consumer engagement programs...
Unlocking Security Issues
The following article has been re-posted from Convenience Store Decisions. The original posting can be found here. A multi-faceted approach to store security—from locks and cameras to smart safes and best practices in data security—is necessary to keep c-stores safe from theft in 2017. By Ed Collupy Around-the-clock business like...
Fraud Programs – Doing More Harm Than Good?
U.S. merchants had an astounding $9 Billion in payment card fraud in 2015, a number that continues to grow at an increasing rate year after year.[1] In a retail climate that that faces increasingly tighter margins, higher operating costs, and intense competition from low cost, online only retailers, fraud losses...
Should I Care About The Blockchain? Part 2
This is the second piece in a 2-part series dedicated to blockchain technology. If you would like to read the part 1, which covers what the blockchain is, and how it works, you can do so here. When Will The Blockchain Affect My Business? All of the promises made by...
Should I Care About The Blockchain? Part 1
This is a 2-part series on blockchain technology. In part 1, we will explore what blockchain technology is and provide a simplified explanation of how it works. In part 2, we will identify when to expect enterprise blockchain adoption, and what you should be doing in order to prepare. The...
What a Fuel Customer Wants for Their Loyalty
The following article is re-published from CSP Daily News and features commentary from W. Capra Executive Consultant, Ed Collupy, and W. Capra Partner, Mike Streams. A new survey reveals the great potential for fuel retailers to capture more market share What price loyalty? For fuel retailers, capturing customers’ repeat business...
W. Capra Consulting Group Launches Canadian Office
The content below has been copied from a press release in Business Wire. CHICAGO--(BUSINESS WIRE)--W. Capra Consulting Group, the leading firm for retail technology, payments, security, and strategic implementation, is pleased to announce the formal launch of its Canadian office. Since its inception in 2000, W. Capra has nurtured and...
W. Capra Lends a Hand at BBF Family Services
W. Capra has been working to lend their time, talent, and resources to BBF Family Services since the Fall of 2015. This past Saturday, a dedicated group from W. Capra helped pitch in by building shelves, moving boxes and supplies, cleaning and organizing various rooms through the BBF facility. The...
Thankful For…
The following is re-posted from Convenience Store Decisions and features commentary from W. Capra executive consultant, Ed Collupy. Thankful For... Technology in the CStore/Petro industry... Handheld devices, connected wirelessly for computer assisted ordering Applicant tracking systems for the many new people looking to join the industry workforce Networking solutions to...
Forecourt Evolution
The following excerpt, re-posted from Convenience Store Decisions, is an excerpt from Lisa White’s article “Back Office & Forecourt Evolution,” which contains contributions from W. Capra’s Ed Collupy. FORECOURT BREAKTHROUGHS When it comes to new developments in forecourt marketing, much of the focus has been on incorporating technology, such as...
Paving the Journey of Today’s Shopper
The following is reposted from the October 2016 issue of CSP Daily News and features insight from W. Capra’s, Ed Collupy. There are all kinds of platforms in the world. In this election year, the candidates’ platforms outline how they’ll implement the issues they support. There were the diving platforms...
Solving the IT Security Riddle
Establishing and maintaining effective IT security controls continues to be a riddle that many organizations are challenged to solve. Let’s face it, protecting company data is almost impossible given the ubiquity of technology services (anytime, anywhere access), complexity of technology stacks, evolving technology within the stack (e.g., Software Defined Networks),...