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Category: LOYALTY+

August 21 COVID Update: US-Wide Improvement Continues, Deaths Flatten

The following summary and its attached report are the nineteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

08/21/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ business environment, covid data, covid trends, state economies
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August 14 COVID Update: Continued Improvement Across the US

The following summary and its attached report are the eighteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

08/14/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ covid data, covid trends, state economies
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August 7 COVID Update: More States Appear to Peak

The following summary and its attached report are the fifteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

08/07/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+
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July 31 COVID Update: States Appear to Peak Again

The following summary and its attached report are the fifteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

07/31/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ covid data, data science, retail data, state reopening
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How to Retain Newly Acquired Digital Consumers

This article originally appeared in CStore Decisions. CStore Decisions’ online content can be found here. The COVID-19 pandemic has made customers hyperaware of physical touch points while shopping, so it comes as no surprise that retailers across verticals have seen substantially more customers opting to use their digital commerce experience (DCXs). For many c-stores offering…

07/30/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, PETRO+, RETAILSYSTEMS+
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July 23 COVID Update: State Reopening Paused or Reversed Across the US

The following summary and its attached report are the fifteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

07/23/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ covid data, covid trends, state reopening
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July 16 COVID Update: Continued Increase in Case and Death Rates

The following summary and its attached report are the fourteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

07/16/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ covid trends, data science, state reopening
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July 9 COVID Update: Death Rate Begins to Increase After Weeks of Case Rate Increases

The following summary and its attached report are the thirteenth in the ongoing series by the W. Capra Data Science team on the impact of the Covid-19 outbreak on the industries we service over time.  The previous reports can be found in the following links: April 14, April 23, April 30, May 6, May 13,…

07/09/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+ covid data, covid trends, reopening
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Beware the ROI Focused Merchant in the Era of COVID-19

History tends look unfavorably upon those who take advantage of others when the world is at its most vulnerable.  We’ve already seen this play out numerous times in the last couple months as the COVID-19 pandemic has gripped the world; a Tennessee man who tried to take advantage of market conditions by hoarding nearly 18,000…

05/06/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, RETAILSYSTEMS+ consumer offers, CRM, ROI
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Nonstop, Look & Listen

This article originally appeared in the CStore Decisions. CStore Decisions’ online content can be found here. “Epic Convenience” was the title for my planned remarks for the New England Convenience Store and Energy Marketers Association (NECSEMA) annual expo, which I didn’t get to share because of the COVID-19 pandemic. But I was prepared to share…

04/13/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, PETRO+, RETAILSYSTEMS+
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The Paradox of Data Collection

The latest trends in the consumer engagement sphere are tracking toward a commercial environment in which brands maintain unique relationships with individual consumers. The loyalty wires of late have been buzzing with words like personalization, one-to-one and clienteling, all of which point to the notion of a brand providing valued consumers with a custom-tailored experience.…

02/21/2020 by Daniel Kahan No comment(s) DIGITAL+, LOYALTY+ data collection, GDPR, loyalty consultant, member journey
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W. Capra Adopts NIST Privacy Framework Approach to Data Privacy

The National Institute of Standards and Technology (NIST) has released version 1.0 of the NIST Privacy Framework: A Tool for Improving Privacy through Enterprise Risk Management on January 16, 2020. This framework was developed starting in September 2018 using a “robust, transparent, consensus-based collaboration with private and public sector stakeholders.” W. Capra was among those…

02/18/2020 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, RETAILSYSTEMS+
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W. Capra Consulting Group © 2022.
221 North LaSalle Street Suite 1325 Chicago, IL 60601
1-312-873-3300
info@wcapra.com
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