Several organizations are making changes to go cashless or at least pilot the concept, including Massachusetts’ MBTA, American and United terminals in select airports (Miami being the latest) and Shake Shack’s recently opened cashless location in New York, to name a few. Living in the Seattle area, I have access...
The Loyalty Sweet Spot
What’s the sweet spot of a loyalty program? If you asked a consumer, you may get a far different answer than if you asked a business. The consumer wants: free items (that they would typically buy anyway) rewarding their current behaviors and shopping frequency at the places where they shop...
How will Blockchain Influence the U.S. Payment Systems?
If time is money, then why do our payments move so slow? In the 21st century, speed is the name of the game – instant communication via email, text and phone calls are critical to our day-to-day lives, social media has changed way we learn about the latest news and...
Changing Signature Requirements – How Will You Be Impacted?
Starting last year, the 4 major US card brands – MasterCard, Visa, Amex, and Discover – issued announcements that beginning in April 2018, merchants are no longer be required to collect signatures on card present transactions. Each card brand's program has different rules and requirements about which transactions are exempt...
