STRATEGY SERVICES
Product & Service Selection
Running a formal process, such as a Request for Information (RFI) or Request for Proposal (RFP), to select a product or service is a key component of enabling an organization’s business strategy. Ensuring the appropriate suppliers are selected and utilized to their fullest potential is a critical step in strategic sourcing and facilitating delivery of objectives and goals while delivering exceptional customer value and maximizing Return on Investment (ROI).
Facilitating an impartial selection process requires evaluation of current and future state requirements along with end goals, issues to address, transition requirements and overall evaluation regarding suitable strategic partnerships. W. Capra’s selection methodology provides a structured process for evaluating an organization’s requirements and goals and identifying the optimal partner to facilitate the defined strategic goals. W. Capra has relationships and an understanding of available products in the industry and can assist merchants to select, contract, plan for transition and maintain valuable relationships with vendors.
Latest Insights
- What Merchants Need to Know About the Visa / Mastercard SettlementThough there are multiple class action lawsuits in place against the card brands, the particular litigation addressed in the March 26, 2024, settlement carries industry-wide implications. Per the settlement, Visa and Mastercard have agreed that, interchange rates will lower rates by 4 basis points for the next 3 years.
- What’s the Cost of Not Monitoring Your Cost of Acceptance?Every major retailer accepts credit card payments across the varied channels that consumers use to shop. With this acceptance comes myriad processing fees, ranging from direct and understandable to fees described with esoteric acronyms on merchant funding statements that only the most experienced experts on the acquirer team can explain. Since payment processing fees can be one of the most significant expenses a retailer has, how can you stay on top of your cost of acceptance and ensure margins aren’t eroding in an increasingly challenging macroeconomic environment?
- As Technology Evolves, So Does the Need for Quality AssuranceAs the industry witnesses constant innovation and the introduction of new solutions, QA capabilities have become table stakes for ensuring the smooth functioning of consumer-facing and back-end technology. Whether rolling out new capabilities, maintaining existing solutions, or testing hypotheses, technological advances have introduced new channels that require rigid testing.
