Pat M. Raycroft Bio

LEADERSHIP

Pat M. Raycroft

Founding Partner


Pat has extensive experience as part of senior management teams at BP and Amoco. He directed the development and implementation of IT consolidation and integration efforts required to support two successive multi-billion dollar mergers. He managed the design and implementation of Amoco’s retail systems including their site networking and card processing platforms. Pat has also led retail site architecture work, developed vendor strategies and executed RFP processes for POS and site connectivity, and developed strategies for loyalty programs. Currently, he is a managing partner of the W. Capra Consulting Group focusing on retail technology.

raycroft@wcapra.com
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Insights

  • Keeping an eye on Credit Cards in Congress
    Should the CCCA bill pass, there will certainly be available savings on credit card fees from the forced competition, but this will also require significant planning. Adding a second routing option is not as easy as just toggling a switch.
  • How to Approach Implementing Autonomous Checkout
    Though autonomous checkout has demonstrated clear benefits to those who implement it well, the implementation doesn’t come without its challenges. One of the biggest pitfalls we see in self-checkout implementations is the propensity to treat this new technology as we would treat any other POS terminal.
  • Are you using vendors in your tech stack for the core function they bring to your organization?
    In recent years, the industry has witnessed a hybrid approach to the two vendor managements models detailed here. In this hybrid model, a payment orchestration layer or a gateway provides pre-existing, best-in-class integrations for a merchant to leverage.