For those attending the upcoming NACS Show in October, here are four sessions where you can find W. Capra. Come stop by for a visit!
WHEN AND WHERE
October 18-21, 2016 – Georgia World Congress Center, Atlanta, GA.
TECHNOLOGY EDGE CIO PANEL
Moderator: Loren Allston, W. Capra Consulting Group – Senior Consultant
Panelists: Tom Colbert, Kwik Trip, Inc. – Director of IT; Howard Hyche, Double Quick, Inc. – Director of IT; Hubert Williams, Maverick – Chief Information Officer
Tuesday, Oct 18 | 3:05 pm – 3:55 pm
Learn what forward thinking Convenience Retail IT Leaders have on their minds. IT leaders, representing companies of different sizes and go to market strategies, will interact with each other and attendees on what is hot to them and their company on the systems and technology front. They want you to walk away from this Think Tank experience with an awareness of their thoughts and ideas but will have the opportunity to learn from each other and from you.
MOBILE COMMERCE – LET’S GET REAL
Moderator: Doug Rodewald, W. Capra Consulting Group – Partner
Panelists: Maria Fidelibus, QuickChek Corporation – VP, Informtion Technology; Ernie Harker, Maverik, Inc – Executive Director CREATE; Rich Schappert, Casey’s General Stores, Inc. – Vice President, IT
Tuesday, Oct 18 | 4:10 pm – 5:00 pm
Creating mobile moments for your customers to experience – anytime, anyplace, and with any device – takes thought and work. Whether it is locating competitive gas prices, earning and redeeming loyalty rewards, ordering on the go food, or what is to come with mobile payments our panel of industry experts will share what has worked for their companies. You’ll learn more about how they have created and matured their mobile moments and hear what their thoughts for future mobile moments look like.
CUSTOMER ENGAGEMENT TECHNOLOGIES TO ENHANCE SALES AND PROFITABILITY
Moderator: James Maxey, CST Brands, Inc. – SVP & CIO
Panelists: Ed Collupy, W. Capra Consulting Group – Executive Consultant; Lesley Saitta, Impact21 – ; Gray Taylor, Conexxus, Executive Director
Wednesday, Oct 19 | 8:00 am – 8:50 am
Customers are in the driver’s seat more than ever with their always-connected status. The challenge for convenience petroleum retailers is to become an active part of the customer experience whether it is getting the customer onto the forecourt, into the store, returning to your store, or increasing promotion to their relatives and neighbors. Come join our panel and hear about customer experience insights that will help you establish an engagement strategy guiding convenience store retailers on how to engage and connect with your customer throughout their journey.
This session will be followed at 9:05am – 9:55am with Group Forum – Customer Engagement.
GROUP FORUM: EMV
Moderator: Linda Toth, Conexxus – Director of Standards
Panelists: Kara Gunderson, CITGO Petroleum Company – POS Manager; Michael Lindberg, CHS Inc. – Director of Payment Solutions; Terry Mahoney, W. Capra Consulting Group – Partner; Sharon Scace, WEX Inc. – iSpec Technical Solutions Manager
Thursday, Oct 20 | 9:05 am – 9:55 am
Join your peers for an interactive session of collaborative and thought-provoking discussions on EMV. Led by a moderator and subject matter experts, you will focus on a particular topic and engage in group conversations that can generate best practices, new ideas and valuable connections. Topics include testing, installation, customer experience, and chargebacks. This session is designed specifically for those professionals responsible for EMV deployment in all-sized companies.
For more information on NACS, click here.