The following has been re-posted from Loyalty360. The original post can be found here. Retail giant Kroger has announced a new partnership with Microsoft, which aims to improve customer experience by employing the technology company’s popular cloud-based platform Microsoft Azure. Through the partnership, Kroger hopes to create a connected...
Should You Bring Payments In-House?
Over the past 5-10 years, the retail payments ecosystem has become increasingly complex. New channels and payment tenders have continued to expand promising consumer usage growth and loyalty. Issuing banks have begun offering incentive programs for merchants to prioritize routing and avoid interchange fees. All the while, regulations tighten to...
Targeting the Most Important Technology Investments
The following has been re-posted from Convenience Store News. The original article can be found here. Targeting the Most Important Technology Investments By Angela Hanson - 12/13/2018 NEWARK, N.J. — Technology touches nearly every aspect of convenience retailing today, from loyalty programs to promotions to the point of sale and beyond....
W. Capra Consulting Group Launches Canadian Office
The content below has been copied from a press release in Business Wire. CHICAGO--(BUSINESS WIRE)--W. Capra Consulting Group, the leading firm for retail technology, payments, security, and strategic implementation, is pleased to announce the formal launch of its Canadian office. Since its inception in 2000, W. Capra has nurtured and...
Click & Mortar
The following has been re-posted from C-Store Decisions. The original article can be found here. Amazon’s Whole Foods acquisition shows brick-and-mortar and online retailing can help strengthen each other when brought together. By Ed Collupy With what seems like the click of the mouse, Amazon has made its entry into...
Doing More With What You Have
Today’s convenience stores need to keep up with new technology solutions and the ever growing demands on retailers to be nimble and mobile. Add to that the ever changing staffing landscape for most C-Stores towards a growing millennial workforce, we need to always be innovative in what we offer our...
Gears That Keep Technology Moving
In his latest post to CStoreDecisions, Ed Collupy reflects on how industry standards improve profitability by reducing costs and improving competitiveness: Standards, in my early days of retailing, were always there to set expectations, something to work by, and measure compliance success with. Then I learned about technical standards. NAXML,...
"Sweet Spot" Bundling: Using POS transaction-log data to design in-store promotions
The following article was originally posted on CSPnet and features commentary from W. Capra Executive Consultant, Ed Collupy. LAS VEGAS --Where “big data” and complex analytics have drawn interest among those in the convenience-store channel, retailers interested in technology on the first day of the annual NACS convention and trade show...