Remote ordering and curbside pickup arrived quickly during the pandemic- what will merchants deliver next?

The COVID-19 pandemic brought an acute need to quickly implement remote ordering, delivery and curbside pickup, along with flexible online payment options. Having forever relied on customers coming into their locations to buy items and interact directly, their very survival was on the line. Speed to implement became the sole criteria, with thoughts about customers, operational needs, and back-office impacts cast to the side. Merchants are now taking stock of the multiple gaps these fast-paced minimum viable solution implementations created.