For a merchant, simply selecting the right software, point-of-sale (POS) or payments solution isn’t enough. For a merchant to unlock the full potential of their selections, partnering with the expertise of an organization like W. Capra is crucial. Conversely, for a vendor whose platform or product has been selected by a merchant, ensuring an efficient and effective implementation can help establish strong client relations and get your organization on the path to revenue recognition more quickly. W. Capra’s expertise in implementation services offers a third-party perspective that knows the pitfalls and how to navigate from both the merchant and supplier sides.
Patrick Behrens, Lead at W. Capra shared, “The impact of having a third party like W. Capra drive your implementation is that we have worked across industries, merchants and solutions and will be able to bring that experience to bear as parties work through change management analysis, solution design, process mapping and frameworks, and communication. When I worked on the merchant side, my view was limited to how my organization approached implementations, which led to a myopic view of how implementations work; along with my colleagues, we can now bring a wealth of knowledge from myriad implementations to each project and are able to apply those learnings to each implementation.”
Time available and experience matter
As more and more organizations react to macroeconomic headwinds, internal resources are being asked to do more and more, and the addition of a large-scale implementation initiative alongside a portfolio of implementations for suppliers or the demands of day-to-day operations for merchants almost guarantees a longer-than-expected timeline to successful implementation. At the dimmest end of the spectrum, swamping these resources with more responsibility can lead to burnout and employee departures. Behrens elaborated, “One of the strongest advantages W. Capra’s implementation services provides is to bring a plan of attack and cadence to every initiative. As a third party, we can work alongside all stakeholders to safeguard against communication delays and operational disruption.”
The experience W. Capra offers with in-depth understanding (over 2,000 years of combined experience) of solution architecture, operational process impacts, and clear use cases for testing prior to go-live is unparalleled in the industries we serve. W. Capra helps to clear the hurdles that supplier and merchant organizations may not have experienced previously on their implementations.
Patrick Behrens loves leading the charge for W. Capra clients in architecting and implementing their technology and payment solutions. For further discussion, contact Pat at [email protected].
