Running a profitable customer-centric business takes good data. But too many retailers don’t fully trust the numbers from their retail fuels, merchandise, and foodservice management and systems. And where there’s a problem with the data, there is almost always a problem with the processes behind it. Too many times the issue is not failure to execute, it is failure to communicate and execute the way the data is configured to be compiled.
Live, reliable, and actionable data from retail systems must be based on a foundation of best-in-class business process workflows, policies, and procedures. By evolving and optimizing system inputs, your leaders can count on access to the timely insights they need to drive strong, profitable performance and create a more customer-focused organization. Trust in your Financial & BI Reporting allows for more timely and accurate decisions to be made. Less correction through the Accounting and Reconciliation process will improve efficiencies and customer interactions.
With the end-to-end W. Capra approach to Workflows & Automations, you will gain renewed confidence in your business infrastructure and performance through:
Assessment. Review current systems, processes, and data thoroughly to identify performance gaps and points of failure through propriety merchandise, food, and/or fuel management methods.
Process Mapping. Map out best-in-class, end-to-end processes, and workflows for optimizing the outputs from each retail system, effectively training all people and departments, and ensuring accountability of each team member.
Go Forward Strategy and Implementation Roadmap. Align the leadership team and the organization around a common roadmap, metrics, and reporting strategy for implementing new processes, managing change, and tracking success.
Retail automation solutions have the power to transform your business. But even the best solution is only as good as the processes behind it. W. Capra helps companies get the data and value they need from their retail systems by strategically aligning the right systems with the right processes and people for a holistic approach to success.
Opportunities for Impact Are
Everywhere. Let’s Get Started.
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