It’s no secret today’s IT landscape has become significantly more complex as organizations strive to satisfy business demands. The race to provide data for informed decision-making (big data), build applications to provide anywhere access to services (mobile), and deliver solutions to support revenue growth has created unique challenges for every organization. This challenge combined with…
Category: DIGITAL+
Community Involvement: Blog Postings
The following article is reposted from C-Store Decisions and features commentary by Ed Collupy, executive consultant, W. Capra Consulting Group. We’re all part of many different communities – where we live, who we socialize with, membership in professional organizations, groups we learn from and our workplace. In each community you have the opportunity to listen, become…
Mobile Payments: Avoiding the Rapid Path to Irrelevancy
From its experience and continued education in mobile, W. Capra has identified some key foundational learnings that should be used to to think about how to increase adoption and ongoing usage of your mobile app. Consumers, in particular those who are willing to download and try a mobile app, are a fickle bunch. Recent usage…
Social Commerce: The New Customer Service
When we discuss the future of digital commerce, we can reasonably predict where we expect it to go. We know that tap-and-pay, the Internet of Things and the universal mobile wallet will continue to be formidable topics. At this point, we don’t know what shape digital commerce will take— which technologies, connections and functionalities will…
Apple Pay: Not Yet Simple
We spend increasingly more time with our faces buried in our smart phones. We rely on our devices to socialize, stay current, or save us a minute or two in our crazy, stressful lives. So when Apple Pay launched in October 2014, promising a secure, simple payment solution to replace the cumbersome payment habit (wallet,…
Hybrid Cloud Computing
The following paper, published by the Cloud Standards Customer Council, contains contributions from Karl Scott, Executive Consultant, W. Capra Consulting Group: Practical Guide to Hybrid Cloud Computing The CSCC’s webinar on March 3rd will outline the key considerations that customers must take into account as they adopt hybrid cloud computing. The presentation will cover the strategic…
5 IT Strategy Questions to Keep in Mind for 2016
2014 was about asking questions. In 2015, the IT ecosystem geared up to determine what technology could address these questions. 2016 is the year for mass adoption of new technology and utilizing new infrastructures to address emerging challenges. From payments to consumer engagement to security, W. Capra presents the top five cross-functional questions that should…
If Facebook Has Its Way with Commerce
Facebook announced that it is piloting two new features: Shopping Feed and Canvas. The Shopping Feed, as you might guess, is a shopping section on the website that will act, in Facebook’s words, as a “single place for people to more easily discover, share, and purchase products.” Canvas will act as the social network’s enhanced…
The Advancement of Apple Pay: International Expansion
This is part 3 of a 3 part series. Part 1 can be found here and part 2 can be found here. With the release of Apple’s iOS9 this fall, Apple’s Passbook app transforms into the Wallet. At the Worldwide Developers Conference, held in San Francisco in June, Apple announced three key updates to the Wallet…
The Advancement of Apple Pay: New Apple Pay Partners
This is part 2 of a 3 part series. You can find part 1 here. With the release of Apple’s iOS9 this fall, Apple’s Passbook app transforms into the Wallet. At the Worldwide Developers Conference, held in San Francisco in June, Apple announced three key updates to the Wallet experience: Support for Loyalty and Private Label…
The Advancement of Apple Pay: Support for Loyalty and Private Label Cards
This is part 1 of a 3 part series. Part 2 can be found here and part 3 can be found here. With the release of Apple’s iOS9 this fall, Apple’s Passbook app transforms into the Wallet. At the Worldwide Developers Conference, held in San Francisco in June, Apple announced three key updates to the Wallet…
Mobile Platform: Acceptance vs. Engagement
As the adoption of mobile commerce technology increases, merchants must inevitably consider the means through which they will integrate mobile into their current consumer experience. Some merchants will opt to enable mobile payment through consumer programs such as Android Pay or Apple Pay; in mobile terms, we call this Acceptance. Other merchants may opt to…