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Category: DIGITAL+

Social Commerce: The New Customer Service

When we discuss the future of digital commerce, we can reasonably predict where we expect it to go. We know that tap-and-pay, the Internet of Things and the universal mobile wallet will continue to be formidable topics. At this point, we don’t know what shape digital commerce will take— which technologies, connections and functionalities will…

April 21, 2016 by wcapra No comment(s) DIGITAL+ customer service, Digital, mobile payments, social commerce
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Apple Pay: Not Yet Simple

We spend increasingly more time with our faces buried in our smart phones. We rely on our devices to socialize, stay current, or save us a minute or two in our crazy, stressful lives.  So when Apple Pay launched in October 2014, promising a secure, simple payment solution to replace the cumbersome payment habit (wallet,…

February 29, 2016 by wcapra 1 comment DIGITAL+ apple pay, Mobile, mobile payments
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Hybrid Cloud Computing

The following paper, published by the Cloud Standards Customer Council, contains contributions from Karl Scott, Executive Consultant, W. Capra Consulting Group: Practical Guide to Hybrid Cloud Computing The CSCC’s webinar on March 3rd will outline the key considerations that customers must take into account as they adopt hybrid cloud computing. The presentation will cover the strategic…

February 25, 2016 by wcapra No comment(s) DIGITAL+, SECURITY+
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5 IT Strategy Questions to Keep in Mind for 2016

2014 was about asking questions. In 2015, the IT ecosystem geared up to determine what technology could address these questions. 2016 is the year for mass adoption of new technology and utilizing new infrastructures to address emerging challenges. From payments to consumer engagement to security, W. Capra presents the top five cross-functional questions that should…

December 30, 2015 by wcapra No comment(s) DIGITAL+, LOYALTY+, PAYMENTS+, PETRO+, RETAILSYSTEMS+, SECURITY+ 2016, Enterprise IT, Strategy, white paper
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If Facebook Has Its Way with Commerce

Facebook announced that it is piloting two new features: Shopping Feed and Canvas. The Shopping Feed, as you might guess, is a shopping section on the website that will act, in Facebook’s words, as a “single place for people to more easily discover, share, and purchase products.” Canvas will act as the social network’s enhanced…

October 27, 2015 by wcapra No comment(s) DIGITAL+ Facebook, Facebook Canvas, Mobile Commerce
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The Advancement of Apple Pay: International Expansion

This is part 3 of a 3 part series. Part 1 can be found here and part 2 can be found here. With the release of Apple’s iOS9 this fall, Apple’s Passbook app transforms into the Wallet. At the Worldwide Developers Conference, held in San Francisco in June, Apple announced three key updates to the Wallet…

October 9, 2015 by wcapra 1 comment DIGITAL+ apple pay
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The Advancement of Apple Pay: New Apple Pay Partners

This is part 2 of a 3 part series. You can find part 1 here. With the release of Apple’s iOS9 this fall, Apple’s Passbook app transforms into the Wallet. At the Worldwide Developers Conference, held in San Francisco in June, Apple announced three key updates to the Wallet experience: Support for Loyalty and Private Label…

October 9, 2015 by wcapra 1 comment DIGITAL+ apple pay
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The Advancement of Apple Pay: Support for Loyalty and Private Label Cards

This is part 1 of a 3 part series. Part 2 can be found here and part 3 can be found here. With the release of Apple’s iOS9 this fall, Apple’s Passbook app transforms into the Wallet. At the Worldwide Developers Conference, held in San Francisco in June, Apple announced three key updates to the Wallet…

October 9, 2015 by wcapra No comment(s) DIGITAL+, LOYALTY+ apple pay
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Mobile Platform: Acceptance vs. Engagement

 As the adoption of mobile commerce technology increases, merchants must inevitably consider the means through which they will integrate mobile into their current consumer experience. Some merchants will opt to enable mobile payment through consumer programs such as Android Pay or Apple Pay; in mobile terms, we call this Acceptance. Other merchants may opt to…

October 8, 2015 by wcapra No comment(s) DIGITAL+ Mobile Commerce, NACS
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