3 Keys to the Golden Rule

Has technology taken over the world?  Our future seems to be driven by the next efficiency-maximizing cloud-based platform, or the next innovative gadget or app that promises exponential top line growth. As these technological changes move our world faster, I thought a friendly reminder about The Golden Rule would be...

W. Capra at NACS

For those attending the upcoming NACS Show in October, here are four sessions where you can find W. Capra. Come stop by for a visit! WHEN AND WHERE October 18-21, 2016 - Georgia World Congress Center, Atlanta, GA. Sessions TECHNOLOGY EDGE CIO PANEL Moderator: Loren Allston, W. Capra Consulting Group –...

W. Capra Launches Rubix Services

W. Capra launches Rubix Services to expand its commitment to the Petroleum C-Store Industry W. Capra Consulting Group, the leading retail technology, payments and security consultancy to the Petroleum Convenience Store industry, is broadening its commitment to the industry by launching Rubix Services.  Rubix is a payment processing and technology...

“POS” Software Quality – You Need to Care

It is common in the Convenience and Retail Petroleum industry to use the term POS (Point Of Sale) to refer to all of the site components that the consumer interfaces with or is used to process/impact a purchase of fuel or store merchandise. This clearly includes POS, EPS (Electronic Payment...

Gears That Keep Technology Moving

In his latest post to CStoreDecisions, Ed Collupy reflects on how industry standards improve profitability by reducing costs and improving competitiveness: Standards, in my early days of retailing, were always there to set expectations, something to work by, and measure compliance success with. Then I learned about technical standards. NAXML,...

Principles for IT Transformation

It’s no secret today’s IT landscape has become significantly more complex as organizations strive to satisfy business demands. The race to provide data for informed decision-making (big data), build applications to provide anywhere access to services (mobile), and deliver solutions to support revenue growth has created unique challenges for every...

Community Involvement: Blog Postings

The following article is reposted from C-Store Decisions and features commentary by Ed Collupy, executive consultant, W. Capra Consulting Group. We’re all part of many different communities – where we live, who we socialize with, membership in professional organizations, groups we learn from and our workplace. In each community you have...

Mobile Payments: Avoiding the Rapid Path to Irrelevancy

From its experience and continued education in mobile, W. Capra has identified some key foundational learnings that should be used to to think about how to increase adoption and ongoing usage of your mobile app.  Consumers, in particular those who are willing to download and try a mobile app, are...

Social Commerce: The New Customer Service

When we discuss the future of digital commerce, we can reasonably predict where we expect it to go. We know that tap-and-pay, the Internet of Things and the universal mobile wallet will continue to be formidable topics. At this point, we don’t know what shape digital commerce will take— which...

Capitalizing on the Cloud: How Migrating can Benefit Retailers

A growing number of companies are moving data and business applications to the cloud with the potential of increased flexibility and decreased costs through diminished need for infrastructure, staff and software. The benefits are clear – moving from capital based expenditures (Capex) to a fully-loaded, usage based (Opex) model provides...

Cover Charge? I Have to Pay to Get into this Club?

The other day I heard someone refer to Amazon’s Prime Membership as a loyalty club. It took me by surprise. I always thought of Prime as more of a membership club – they charge a fee, so how can it be a loyalty program? At first I dismissed the term...

Don't be a Fool about Fraud

Today’s post is about how petroleum and convenience retailers can prevent fraud and reduce chargebacks.  April Fool’s Day (April 1st) will mark six months since the EMV counterfeit fraud liability shift for in-store transactions, and so far, the joke is on the merchant community.  Merchants have seen a dramatic increase...

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